Shopee tracking

Shopee tracking


If you're an avid online shopper, you know how important it is to track your orders. It allows you to keep an eye on the progress of your package and know when to expect its arrival. This is where Shopee tracking comes in. As one of the largest e-commerce platforms in Southeast Asia, Shopee offers a comprehensive tracking system that enables users to monitor their orders from the time they are shipped until they are delivered.

Shopee tracking provides real-time updates on the status of your order, including when it is processed, shipped, and delivered. It also offers estimated delivery times and the ability to communicate with sellers through Shopee chat. Whether you're a buyer or seller, Shopee tracking is an essential tool that ensures a smooth and transparent transaction.

In this article, we will explore everything you need to know about Shopee tracking, including how to track your orders, tracking statuses, delivery times, and much more.

Shopee package tracking

How to Track Shopee Orders

Tracking your Shopee orders is simple, whether you prefer using the Shopee mobile app, the Shopee website, or even a third-party tracking website like Ship24. With these user-friendly methods, you can stay updated on the whereabouts of your packages and ensure a smooth shopping experience.

Using the Shopee Mobile App

The Shopee mobile app provides a seamless tracking experience, putting all the necessary information right at your fingertips. To track orders with the Shopee App, follow these steps:

  1. Log in to your Shopee account.
  2. Click on "My Purchases".
  3. When you are on the "My Purchases" tab, click on "To Ship" or "To Receive" to view shipping details and tracking updates of your order.
  4. Optionally, enable push notifications to receive instant updates about your order's progress.

Using the Shopee Website

If you prefer to track your Shopee orders through the website, follow these simple steps:
  1. Visit the official Shopee website.
  2. Sign in to your Shopee account.
  3. Find the "My Purchases" section or click on the "To Ship" or "To Receive" tab.
  4. Find the specific order you wish to track and click on it.
  5. You will be directed to another page where you can see the tracking status and the Shopee tracking number of that order.
Shopee tracking on website 1
Shopee tracking on website 2

Using Ship24

In addition to the Shopee tracking options, you can also use third-party websites like Ship24 to track your Shopee orders effortlessly. Ship24 offers a comprehensive tracking service that integrates with thousands of eCommerce platforms, including Shopee. Here's how you can use Ship24 to track your Shopee orders:

  1. Head over to the homepage or on the search field above.
  2. Enter your Shopee tracking numbers.
  3. Click on the arrow button or hit "Enter" to start tracking your Shopee orders.
Shopee tracking

Shopee Parcel Tracking

Tracking your Shopee orders becomes seamless with the unique parcel tracking number assigned to each shipment. This number acts as a digital fingerprint, allowing you to monitor your package's journey from the moment it leaves the seller's hands until it arrives at your doorstep. By utilizing the Shopee tracking number, you gain valuable insights into the current status and location of your order.

Shopee Order Tracking Status

Shopee order status updates are a vital part of the Shopee tracking system, providing you with real-time information about the progress of your order. Here are some of the order tracking updates that you will receive and a description of what they mean:

Order Status Description
Order Placed Your Shopee order has been placed and will soon be shipped to you.
Payment Info Confirmed You have successfully paid for your order.
Order Shipped Out Your Shopee order has been passed to the logistics provider and is on the way to the delivery address.
Order Received You have received your order.
Order Completed The order has been paid and delivered to the customer.

You will also receive tracking notifications from the logistics provider when an order is being delivered to you.

Shopee order tracking status

What is Shopee Standard Delivery?

Shopee Standard Delivery is a shipping method that is commonly used by Shopee's logistics partners such as J&T Express, LBC Express, Thailand Post, and many more. The standard delivery allows the merchant or seller to ship orders that do not go over 144 kg and have maximum dimensions of 100 cm x 100 cm x 100 cm.

The goal of Shopee Standard Delivery is to ship your Shopee orders as fast as possible by shipping them in 3 to 8 days. They operate every day (except on some public holidays) from 8 am to 7 pm.

Shopee Standard Delivery Tracking

Tracking Shopee Standard delivery is a straightforward process that allows you to monitor the progress of your package. Here's a step-by-step guide on how to track Shopee Standard delivery:

  1. Open the Shopee app or visit the Shopee website.
  2. Sign in to your Shopee account.
  3. Go to "My Purchase": This can typically be found by tapping on the "Me" or "Profile" icon and selecting "My Purchase" from the menu.
  4. Look for the specific order you want to track within your order history. Orders with Shopee Standard delivery will typically have the Shopee Standard logo or mention next to them.
  5. Select the order you wish to track, and you will be redirected to the order details page.
  6. On the order details page, locate the tracking number assigned to your Shopee Standard delivery.
  7. Copy the Shopee tracking number and open a new tab or window in your web browser. Visit the official website of the designated courier service responsible for delivering your package. Examples include Ninja Van, J&T Express, or Poslaju.
  8. You can also paste the tracking number on a third-party tracking service like Ship24.

Tracking Shopee Orders from China

To track your Shopee orders from China, go to the Shopee app:

  1. "To Ship" or "To Receive" which can be found under "My Purchases" on the "Me" tab.
  2. Select the shipment status of your order.
  3. View all shipping updates.

Track Shopee International Orders

Shopee international tracking can be done through the Shopee app by doing the following steps:

Tracking Shopee International Standard Delivery

  1. Log into your Shopee account.
  2. Click on "To Ship" or "To Receive" under "My Purchases" on the "Me" tab.
  3. Select the shipment status on the order that you have chosen.
  4. You should see all the shipping updates.

Does Shopee deliver to the USA?

Unfortunately, Shopee does not ship directly to the United States. It is one of the many countries that currently do not have direct shipping options. However, Shopee is slowly but surely expanding the list of countries it delivers to, through its growing list of logistics partners.

Currently, there are several options available for shipping goods from Shopee outside of the app, in countries that are not presently on the list of countries to which orders can be shipped at.

One option is to use a freight forwarder. Anyone taking this route will need to organise these logistics solutions directly. This is where an item is shipped to an address that is accepted by Shopee, and then someone is responsible for sending that item on to the final destination.

The reliability of this option is down to the individual freight forwarder and people seeking to send Shopee parcels through this option are recommended to do some research beforehand.

How long does Shopee take to deliver?

Like the shipping rates, the shipping delivery times will be different for every package depending on the origin and destination.

However, we have been able to establish an average based on the main platform:

  • The average time within the South East Asia region (for countries close to each other) can be as little as 2 days, with Shopee's logistics partners
  • International shipments to other countries can take 7 to 19 days to be delivered.
  • Buyers should be reassured that the Standard Delivery options from Shopee offer 7 days a week shipping, with deliveries being made between 8 am and 7 pm, excluding certain holidays (depending on the shipping route, origin, and destination countries.

Does Shopee deliver on Saturdays and Sundays?

Shopee Xpress delivers orders on Mondays to Saturdays from 8 am to 7 pm. There are no deliveries on Sunday. However, some deliveries on Sundays are made only because the delivery riders are allowed to deliver on that day or because the item is late. Also bear in mind, that there will be no deliveries on certain days if that day is a holiday.

Scheduled time for Economy Delivery may vary as Shopee has not specified any delivery schedule for this type of service. The schedule above is for Shopee's Standard Delivery.

Request Refund or Return Shopee Orders

To request a refund or return of items, you can simply head over to the Shopee App. You can only request a refund/return only if you are still within the Shopee Guarantee Period and if you have not clicked on “Order Received”.

Once you are on the Shopee app, click on the “Me” tab and follow the steps:

  1. Under “My Purchases” you should be able to see “To Receive”, click on that.
  2. Then click on the order and then click “Return/Refund”. Select the products you want to return or refund.
  3. Select an option from “Reason”.

Here are some of the reasons you can select from:

  • Did not receive the order.
  • Received an incomplete product. (missing quantity or accessories)
  • Received the wrong product(s). (wrong size, wrong colour, different product)
  • Received a product with physical damage. (dented, scratched, shattered)
  • Received a faulty product. (malfunction, does not work as intended)
  • Received a counterfeit product.

After you have selected a reason, you need to provide some evidence of the product, if you have some then you can select “Solution” and then choose one of the solutions provided.

You can select Return and Refund or Refund Only. When you have chosen one, press Submit.

Please note that you can only choose Refund Only if you have chosen products that are not received, incomplete/missing products, and products that are perishable goods.

When you have processed all that, you have to wait 7-9 business days for your request to be processed. If it is approved, you will be notified via email or push notifications from your Shopee app.

Contact Shopee Customer Care

Shopee Customer Care can be contacted through several methods and are ready to answer any questions, queries, or suggestions via its mobile app or the website.

You can find all the information about the store, as well as blogs, references, FAQs, and more. Each country in which Shopee operates has its own customer service email address and phone numbers, so if you have any questions or issues, check your local Shopee website to get the contact information.

To contact support, you can head over to their customer support website. On the website, you’ll have the option to choose whether you are a buyer or a seller. Once you have chosen an option, you can then proceed to choose an option on what your inquiry is about.

From there, you can input your Shopee username, email address, and order SN (Order ID), and tell them a brief description of what you want to enquire about. You also have a choice to upload a maximum attachment of five (5) files.

Where is Shopee located?

Shopee headquarters are currently in the Shopee building, located at 5 Science Park Drive, Singapore 118265.

However, due to the company's truly international reach, including being a market leader in many other countries in Southeast Asia as well as the North and South Americas, Shopee has offices located internationally.

Shopee has also extended its reach throughout Europe Currently, the company has firms in Poland, Spain, and France. It is also reported that they are planning to extend their reach in India in the future.

Some of these countries include Malaysia, Thailand, Taiwan, Indonesia, Vietnam, the Philippines, Brazil, and Mexico.

However, Shopee does not deal with shipping directly, therefore none of these offices is likely to appear on any Shopee parcel tracking. These offices deal predominantly with the operational side of running Shopee's e-commerce platform and are not directly connected to the shops and sellers which you can find on Shopee.

About Shopee

First launched in 2015, Singaporean startup Shopee or Shopee Pte Limited has grown into a multinational technology company that specialises in e-commerce. The company has grown exponentially throughout the years and it is known to be Southeast Asia’s top e-commerce platform in 2021, making up 57% of the transactions. Chris Feng is currently the CEO of Shopee as well as the CEO of Seamoney. Shopee uses Seamoney as its form of digital payment and financial services.

Shopee is currently available in Malaysia, Thailand, Taiwan, Vietnam, Indonesia, Philippines, Brazil, Mexico, and of course its founding country, Singapore. Shopee continues to build on an already wide range of products, including homeware, electronics, fashion, sports accessories, gaming equipment and so much more.

Shopee is also one of the major players in the new digital era's way of shopping, with its user-friendly, attractive interface and seemingly limitless products available on demand. But make no mistake, behind Shopee's customer-facing exterior, there is a big investment into the technology and strategy which makes Shopee a market leader in multiple regions.

The platform also boasts integrated logistical and payment support, making shopping on the platform both simple and secure for sellers and buyers, further boosting its popularity. Indeed, Shopee is seen as one of the top disruptive -commerce start-ups, due to the scalability, success, and social elements incorporated in its success.

Today, there are a total of 8 countries in which Shopee is a leader in the area of e-commerce, and the shop has achieved more than 200 million application downloads. Shopee continues in its pursuit of being ahead of the curve with ongoing product optimization and user-centred marketing and operational strategy.

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